Return & Exchange Policy
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Returns:
We offer a 14-day return policy for defective items, starting from the date of delivery. If you receive a defective item, please contact us within 14 days with photos and details of the issue, and we'll arrange a return or replacement.
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Exchanges:
If you need a different size, we accept exchanges within 14 days of delivery. Please get in touch with us, and we'll help you with the exchange process. Make sure to check our sizing charts available in each product description to find your best fit.
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Refunds:
Refunds are only offered for defective or wrong items. If you receive an incorrect or damaged item, please contact us with photos of the issue, and we'll take care of it.
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Notification for EU Consumers:
According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and Council of 25 October 2011 on consumer rights, the right of withdrawal may not apply for:
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Goods made to the consumer's specifications or clearly personalized.
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Sealed goods that were unsealed after delivery and thus aren't suitable for return due to health protection or hygiene reasons.
Arcana Craft reserves the right to refuse returns at its sole discretion.
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Delivery Information
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Shipping Times:
Please allow 3–7 days for order fulfillment, as each item is made on demand. Shipping times vary by location and are estimated as follows:
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USA: 7–14 business days
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Europe: 7–14 business days
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Australia: 7–18 business days
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Japan: 7–18 business days
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International: 10–20 business days
Customs Fees:
Additional customs and tax fees may apply for international orders, which are not under our control and vary by country. Please check with your local customs office for more information.
Missing Orders:
If your order should have arrived but hasn't, please:
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Check your shipping confirmation email for any address errors.
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Contact your local post office with your tracking information.
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Ask your neighbors in case the courier left it with them.
If your address was correct and you've checked the above, please reach out to us at a.phillips@arcana-craft.com with your order number.
For any other questions or concerns, please don't hesitate to contact us!